Microsoft has shared a workaround for a recognized difficulty that causes the basic Outlook electronic mail shopper to crash when opening or beginning a brand new message.
These issues have an effect on customers within the Month-to-month Enterprise Channel who up to date Outlook for Microsoft 365 earlier this month, beginning with Model 2504 (Construct 18730.20122).
“If you open or begin a brand new electronic mail, basic Outlook crashes. This difficulty happens as a result of Outlook can’t open the Types Library,” the Outlook crew says in a assist doc printed on Friday.
“The rising instances for this difficulty are on digital desktop infrastructure (VDI). This difficulty has been escalated for investigation. We are going to replace this matter after we know extra.”
Till a repair is rolled out to impacted prospects, Redmond advises these affected to manually create the lacking FORMS2 folder at C:CustomersAppDataLocalMicrosoftFORMS2 as a short lived repair.
To do this, it’s important to undergo the next steps:
Shut Outlook and different Workplace purposes.
Choose Begin > Run and enter the trail %localappdatapercentMicrosoft and choose OK.
Within the File Explorer menu, choose New > Folder and identify it FORMS2.
Microsoft can also be investigating a recognized Outlook difficulty that causes mailbox folders to flicker and transfer round when shifting objects to the folders, beginning with model 2505 (Construct 18827.20128).
These affected are suggested to toggle off caching of the shared mailbox by disabling Obtain Shared Folders as a workaround. Nevertheless, this can probably trigger efficiency issues because it forces Outlook to work with the shared mailbox offline.
Final week, the corporate pushed a service replace to repair a bug that triggered Outlook LTSC 2019 crashes when opening Viva Have interaction, Yammer, Energy Automate, and different emails.
Earlier this 12 months, Microsoft shared one other short-term repair for crashes affecting basic Outlook when writing, replying to, or forwarding emails and rolled out a repair for an additional recognized difficulty inflicting basic Outlook and Microsoft 365 apps to crash on Home windows Server methods.
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