With generative AI shifting from experimentation to execution, the strain is on to show plans into progress. Each buyer I discuss to has carried out the homework: their use case lists are in, their priorities are clear, and their pleasure is actual. They’re now not asking, “Ought to we use AI?” As an alternative, they’re these use instances alongside a quickly evolving AI panorama and asking, “The place will we begin?”
It’s an awesome query, contemplating {that a} 12 months in the past constructing an AI agent meant calling in an skilled IT crew. In the present day, groups in finance, human sources, and communications are constructing their very own utilizing low-code instruments and off-the-shelf AI like Microsoft 365 Copilot. What as soon as took months and weeks now takes hours and minutes, and infrequently suits proper into the instruments they already use. IDC predicts over a billion AI brokers might be in use by 2028 as AI shifts from answering inquiries to taking motion at scale.1
Does that imply it is best to start with brokers? Not essentially. With so many instruments and guarantees available in the market, deciding the place to begin might be overwhelming. That’s why we created The Enterprise Information to AI Options—that will help you lower via the noise and concentrate on what issues: fixing actual enterprise issues with the correct of AI.
Match the answer to your online business objectives
AI isn’t one-size-fits-all. The most effective outcomes come from aligning the fitting AI resolution with the particular drawback you’re attempting to resolve. Whether or not your aim is to spice up productiveness, streamline operations, personalize buyer experiences, or construct one thing totally new, there’s a path ahead. Right here’s how to consider your choices:
Want to spice up crew productiveness and scale back time spent on repetitive duties? Begin quick with assistants
Our latest 2025 Work Development Index Annual Report comprises plenty of perception into how AI is reshaping work. It additionally put a highlight on one thing many workers battle with that may stall an organization’s progress: the infinite workday. The tempo of labor retains accelerating—and for a lot of, which means the day by no means actually ends. Individuals are beginning earlier, working later, and staying buried in emails, Microsoft Groups chats, and assembly requests effectively into evenings and weekends.
Clearly, the tempo of enterprise is relentless. Our method can’t be. An excellent place to begin is AI assistants. And in case your precedence is to assist your crew be extra productive, off-the-shelf options can ship fast wins. Microsoft 365 Copilot is constructed into the apps your groups already use. Designed for quick deployment and instant worth throughout completely different roles, Copilot may help folks work sooner by summarizing content material, producing drafts, and automating routine work in all capabilities—together with gross sales, advertising, finance, and human sources.
For instance, British Columbia Funding Administration Company (BCI) elevated productiveness by 10% to twenty% for 84% of Copilot customers and elevated their job satisfaction by 68%. The enterprise saved greater than 2,300 person-hours with automation, decreased the time spent on writing inside audit experiences by 30% and saved one month of processing time to research 8,000 survey feedback. And XP Inc. makes use of Microsoft 365 Copilot to automate duties, boosting productiveness by saving over 9,000 hours—a 30% improve in audit crew effectivity.
Fighting advanced, handbook processes that decelerate operations? Automate with brokers
If you’re able to streamline extra advanced, multistep processes, brokers may help. These autonomous instruments transcend assistants by taking motion in your behalf—coordinating duties throughout techniques, automating workflows, and supporting enterprise operations at scale.
Brokers are rapidly shifting from experimental to important. We lately launched developments in reminiscence, reasoning, and entry management that make brokers simpler throughout enterprise environments. You possibly can see this in motion within the newest Microsoft 365 Copilot improvements, together with multi-agent orchestration, agent tuning, and deeper integration with on a regular basis apps.
With Microsoft Azure AI Foundrybuilders can entry a full stack agent manufacturing facility with capabilities to automate enterprise processes throughout the enterprise. For instance, Fujitsu boosted gross sales proposal productiveness by 67%, enabling their groups to focus extra time on buyer engagement.
We’re additionally investing in open requirements to assist brokers function securely throughout techniques to allow them to scale with your online business, not simply your tech stack. Learn the broader imaginative and prescient for what’s subsequent to learn the way AI brokers are shaping a extra open, linked, and productive future.
Whether or not constructed with low-code or pro-code instruments, brokers can have a big effect throughout groups. Carvana constructed an AI agent named Sebastian to information clients via the automotive shopping for and promoting journey. To repeatedly enhance Sebastian’s efficiency, they developed Dialog Evaluation Evaluate Engine (CARE), an AI-powered platform that analyzes 100% of buyer interactions. Collectively, Sebastian and CARE have helped Carvana scale back inbound calls per sale by over 45% in two years, reflecting a smoother, extra environment friendly buyer expertise.
Need to tailor AI to your online business with out ranging from scratch? Prolong prebuilt options
When you’ve began utilizing Microsoft 365 Copilot, built-in extensibility provides you a option to go additional. With Microsoft Copilot Studio, you’ll be able to join AI to your individual knowledge, fine-tune prompts, and combine performance into your present techniques. This lets you adapt AI to your workflows—with out the time and complexity of constructing one thing totally new.
A living proof is Pets at Residencethe UK’s main pet care enterprise, which used Microsoft Copilot Studio to increase Copilot’s capabilities for its revenue safety crew. By constructing a tailor-made agent that compiles instances for human overview, the corporate streamlined inside workflows and expects to drive seven-figure annual financial savings, all with out ranging from scratch.
Trying to create a aggressive edge with one thing actually distinctive? Differentiate with customized AI
When your wants are extremely particular, customization lets you design distinctive options that mirror your group’s DNA. With Azure AI Foundry you’ll be able to construct your individual brokers, prepare fashions along with your knowledge, and create experiences particularly made for your online business.
For instance ABB Group, a worldwide chief in electrification and automation, constructed a customized AI resolution referred to as Genix Copilot utilizing Microsoft Azure OpenAI service to deal with advanced industrial challenges like asset efficiency, vitality optimization, and emissions monitoring. The consequence? As much as 35% financial savings in operations and upkeep, 20% enchancment in vitality effectivity, and an 80% discount in service calls, all via a differentiated, AI-powered expertise tailor-made to their clients’ wants.
It’s also possible to construct AI options tailor-made to your {industry} utilizing Microsoft’s industry-specific fashions and instruments in Azure AI Foundry. Whether or not you’re in healthcare, retail, manufacturing, monetary providers, or schooling, our Microsoft Trade Clouds present prebuilt knowledge fashions, templates, and AI providers that will help you transfer sooner and ship worth sooner—with out compromising on safety or compliance.
Construct on a basis of belief
As AI turns into extra highly effective, so do the dangers. Enterprise leaders are asking the fitting questions: How will we shield delicate knowledge? How will we guarantee compliance? How will we construct AI techniques which can be truthful, clear, and accountable?
At Microsoft, accountable AI isn’t an afterthought—it’s constructed into each layer of our platform. Our method is grounded in clear rules: equity, reliability and security, privateness and safety, inclusiveness, transparency, and accountability.
We additionally present the instruments and governance frameworks to assist organizations:
Defend delicate knowledge in each interplay.
Detect and reply to rising threats in actual time.
Implement entry management and compliance insurance policies at each stage.
Construct person belief via transparency and oversight.
If you put money into AI, you’re not simply investing in innovation—you’re investing in long-term resilience. Meaning selecting a companion who places belief on the heart of each resolution.
Make your subsequent transfer with confidence
Whether or not you’re simply getting began or able to scale, Microsoft affords AI enterprise options that meet you the place you might be—and develop with you.
The tempo of AI innovation isn’t slowing anytime quickly. However with the fitting technique, the fitting instruments, and the fitting companion, you’ll be able to transfer ahead with readability and confidence.
1 IDC Data Snapshot, sponsored by Microsoft, 1.3 Billion AI Brokers by 2028, Enterprise Grade and in Manufacturing, US53361825, Could 2025.
