Telecommunications has at all times superior in waves—analog to digital, 3G to 5G, copper to cloud. At this time, a brand new swell is forming on the intersection of TM Discussion board’s Open Digital Structure (ODA) and agentic AI. TM Discussion board’s ODA provides operators a modular, standards-based basis; agentic AI layers on the autonomous resolution help that rework these modules into dwelling, self-optimizing methods. Collectively, they transfer the trade from reactive operations to proactive, closed-loop experiences.
Over the previous yr, Microsoft engineers have road-tested that mixture with executives, technicians, buyer help representatives, and builders. No matter geography or market, operators voiced three common priorities: break down operational silos, unlock information’s latent worth, improve effectivity, and speed up innovation with out eroding belief. At TM Discussion board DTW Ignite 2025 in Copenhagen, Microsoft is demonstrating how the complementary relationship between ODA and agentic AI converts these ambitions into measurable enterprise outcomes.
Microsoft’s subsequent chapter with the Open Digital Structure
Microsoft has been a hands-on contributor to TM Discussion board initiatives for effectively over twenty years, coauthoring Open APIs, chairing working teams, and donating manufacturing hardened code that turns requirements into deployable options. The ODA has turn out to be a focus of that collaboration. By aligning Microsoft Azure cloud-native foundations with ODA’s composable blueprint, Microsoft helps operators assemble best-of-breed options with out the drag of proprietary silos.
Engineering groups from Microsoft work with communications service suppliers (CSPs) and trade suppliers to validate specs, publish reference implementations, and channel area expertise again into the usual. The outcome for operators is quicker interoperability, decreased integration value, and faster time-to-value for brand new digital providers.
But a typical impediment stays: fragmented observability. Each vendor captures telemetry in a different way, leaving operations groups to deploy advert hoc log aggregators and parsers that inflate prices and gradual incident response. Microsoft’s newest ODA contribution addresses this head-on.
ODA Observability Operator (open supply on GitHub)
The operator prescribes a typical logging contract, integrates with Azure Monitor, and exposes well being information by means of TM Discussion board nonfunctional APIs. In early trials, carriers shrank the meantime to detect billing anomalies considerably, liberating groups to deal with proactive optimization reasonably than forensic log diving.
ODA Touchdown Zone for Azure
Steering and a greatest apply information on infrastructure-as-code templates that hydrate into an ODA compliant setting—coverage, safety, and monitoring.
The “Rising B2B with autonomous brokers” catalyst challenge, involving gamers like Microsoft, Vodafone, and numerous trade companions, leverages the ODA Accelerator to remodel B2B gross sales for mid-tier enterprise clients by enabling versatile quoting and commerce by means of generative AI. It allows versatile quoting and commerce, permitting clients to search out related merchandise utilizing semantic search and create personalized options that meet their particular enterprise necessities, budgets, and timelines.
These property illustrate a easy reality: requirements solely matter after they migrate from documentation into operating code. By operationalizing TM Discussion board steering, Microsoft accelerates engineering productiveness, slashes integration prices, and strengthens the capabilities of telecoms, in addition to offering a suggestions loop for continuous enchancment.
Empowering community monetization by means of community APIs
By means of our engagement with CAMARA and GSMA Open Gateway, Microsoft has performed a pivotal function in serving to operators monetize their networks through a sturdy associate ecosystem. This ecosystem helps the provisioning, aggregation, and routing of community API requests, enabling seamless integration and enhanced performance. Our collaboration with trade leaders resembling Aduna, Infobip, and Vonage brings aggregated community APIs on to the Azure Market. This integration grants Microsoft’s international neighborhood of builders and enterprises easy entry to important community capabilities, together with SIM swap detection, telephone quantity verification, real-time system location, and on-demand quality-of-service controls. Standardized by means of the CAMARA open-source challenge—co-led by GSMA and the Linux Basis—these APIs are designed for seamless integration, guaranteeing that operators can effectively use community capabilities to drive innovation and progress.
Giving the community a trusted Copilot
Anybody who has joined a serious incident convention bridge understands the sense of urgency—and the expense. A number of groups chase clues, minutes really feel like hours, and each second of downtime erodes buyer expertise and model fairness. Community Operations Brokers constructed with Azure AI Foundry supply one other path to profitable resolutions. As Cristina Moura Rebelo, Head of AI Neighborhood and Ecosystem Engagement at MEO, describes it:
“MEO is remodeling into an AI-powered techco, infusing AI into key area areas and leveraging innovation and know-how to create a aggressive benefit, enterprise progress, and operational excellency. The primary steps made with Azure AI Foundry have been key in unlocking the potential of use circumstances to streamline operations with ChatGOC and the HekaBot, in a scalable, iterative, and agile manner, inside a really quick time frame, delivering outcomes and scaled effectivity to the groups. That is our path to changing into an AI-powered techco.”
—Cristina Moura Rebelo, Head of AI Neighborhood and Ecosystem Engagement, MEO
These AI companions ingest real-time telemetry, topology graphs, historic tickets, and vendor manuals; purpose over anomalies; then suggest—and even execute—remediation steps beneath strict guardrails. Each motion is logged, coverage checked, and auditable in order that security and compliance are a part of the operational move.
Community Operations Agent Framework: Blueprint for constructing and deploying NetOps AI brokers.
At TM Discussion board DTW Ignite 2025, Microsoft can be presenting on how we’re remodeling telecom operations with agentic AI, and unveiling the Community Operations Agent Framework, a reference structure and dealing pilot setting that operators can discover hands-on. The bundle consists of infrastructure-as-code templates, pattern knowledgebase content material, and step-by-step steering for integrating Azure AI Foundry with present telemetry pipelines. With these property, communications service suppliers can progress from proof of idea to manufacturing in a matter of weeks—and accomplish that with the reassurance that each remediation motion stays inside company threat tolerance.
Unifying information with the Telco Analytics POC Accelerator
Information is the gas for agentic AI, but it usually sits stranded throughout disparate clusters, information marts, and line-of-business functions. The Telco Analytics POC Accelerator removes that friction, deploying a website particular information property on Microsoft Material full with service assurance, income administration, and subscriber 360 schemas; lineage insurance policies aligned to information mesh ideas; and steering to attach your backend information sources.
Past core ingestion pipelines, the accelerator offers predefined tables for service assurance, income administration, and subscriber 360, alongside pattern queries and dashboards that floor fast wins. Constructed-in pattern information permits builders to prototype AI workloads safely—accelerating experimentation whereas defending buyer privateness.
Reference structure for the Telco Analytics POC Accelerator.
When operators acquire management of their information property, they monetize sooner, govern higher, and feed AI fashions richer context. Microsoft offers the launch pad.
“Material allow us to construct on the familiarity, safety, and scalability of Azure. It unites information flows, storage, analytics, and machine studying in a single expertise.”
—Jerod Ridge, Director of Information Engineering, Lumen
This unified method empowers operators to realize real-time insights and smarter selections, driving enterprise progress and innovation.
Reimagining enterprise help methods for an agentic world
Enterprise help methods (BSS) are the business nerve middle of a telco, but many nonetheless really feel like Nineteen Nineties ERP software program: dense menus, arcane codes, and labor-intensive workflows. Microsoft’s agentic BSS proof of idea charts a unique course.
At its coronary heart is Microsoft Copilot Studio, which leverages TM Discussion board Open APIs, the Mannequin Context Protocol, and safe device registration to let AI brokers act on behalf of buyer care reps. Contemplate an agent who says, “Improve Alessia’s plan to limitless information and add a household hotspot.” The AI agent validates entitlements, calculates prorated expenses, and triggers fulfilment—no swivel chair required. Subscribers improve within the time it takes to sip espresso.
Microsoft is equally optimistic concerning the potential of an Order Fallout Agent. As much as 3% of orders stall in fragmented fulfilment chains. The agent screens the queue, diagnoses failure patterns, and both self heals or curates a guided repair. Briefly, the Order Fallout Agent turns a perennial ache level into an autonomous, closed loop course of—liberating care brokers to deal with larger worth conversations and giving clients the seamless expertise they count on.
KPN has prolonged the usage of AI companions to their gross sales operations with Microsoft 365 Copilot. KPN used Microsoft 365 Copilot to reinforce their gross sales operations, streamlining processes, bettering buyer engagement, and driving enterprise outcomes.
“From the second a buyer contact turns into a possibility, we hyperlink to that data in Microsoft 365 Copilot for Gross sales, so we will see all related information to arrange for a dialog with the shopper,”
—Pierrette de Leeuw-Koumans, Lead Technology Crew, KPN
Copilot offers real-time information evaluation, predictive insights, and automatic workflows, enabling the gross sales crew to deal with strategic actions and ship customized experiences.
These demonstrations illustrate how BSS complexity can soften away, changed by conversational experiences powered by open APIs and reliable automation. The journey is incremental—operators can begin with a single fallout queue or improve move and develop outward.
Momentum stretching from lab to reside community
Innovation with out adoption is theatre. Microsoft’s ecosystem companions are translating blueprints into operational features:
Microsoft and main BSS suppliers are exploring joint proof of ideas that combine the Telco Analytics POC Accelerator and Observability Operator into subsequent era income assurance workflows.
PLDT has carried out the Amdocs Buyer Engagement Platform, a sturdy, telco-grade answer collectively engineered by Amdocs and Microsoft elevate buyer expertise administration. “By combining the AI, generative AI, cloud, and deep telecom experience of Amdocs and Microsoft, PLDT an end-to-end answer that can drive larger agent productiveness, operational effectivity, and considerably enhance buyer loyalty,” mentioned Anthony Goonetilleke, Group President of Expertise and Head of Technique at Amdocs.
Nokia’s NetGuard Cybersecurity Dome is offering complete safety for 5G networks, leveraging AI and automation to detect, handle, and reply to threats in real-time.
Accenture, Tech Mahindra, and different international SIs are collaborating with Microsoft on service choices that speed up deployment of AI-ready information estates—combining migration experience, reference architectures, and operator particular greatest practices.
The breadth of deployments demonstrates that Microsoft’s method scales throughout geographies, regulatory regimes, and community generations.
Charting step one
Constructing towards autonomous operations seldom begins with a clean slate. The simplest start line is a enterprise second that already issues—whether or not it’s easing congestion at a busy city cell web site or clearing a cussed order backlog. Instrument that situation finish to finish, unify the supporting information, introduce a centered agent, and monitor the outcomes with self-discipline. Momentum builds rapidly when measurable wins are seen to each engineers and executives.
Microsoft and its companions stand prepared to assist, whether or not by means of co-innovation blueprints, speedy pilots leveraging the ODA Accelerator for Azure, or structured engagements that mix area experience with change administration.
Telecommunications stays, at its core, a human endeavor: engineers who safeguard essential infrastructure, buyer care groups who construct loyalty, strategists who spot the subsequent market alternative. Agentic AI amplifies that experience—it automates repetitive evaluation, highlights hidden insights, and executes effectively understood actions—whereas judgment, creativity, and empathy keep firmly in human fingers. By pairing folks with autonomous help, operators can scale excellence with out sacrificing the personal touch that defines nice service. Microsoft invitations the trade to discover that partnership at TM Discussion board DTW Ignite 2025 and past.
Be part of the journey
Be taught extra by visiting the Microsoft Telecommunications Trade hub, the place answer briefs, buyer tales, and associate provides present actionable subsequent steps. Collectively, the trade can flip aspiration into motion and chart the subsequent nice wave of telecom innovation.
Microsoft for telecommunications
Speed up telecom transformation within the period of AI
Rick Lievano
CTO Telecom, WW Media & Communications
Rick Lievano, Microsoft’s WW CTO for Telecommunications, develops options and architectures for service suppliers. An lively trade speaker and advocate for open requirements, he’s a member of the TM Discussion board Collaboration Sub-Committee and leads AI initiatives to assist operators obtain extra.
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