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VMware Workstation auto-updates damaged after Broadcom URL redirect


VMware Workstation customers report that the software program’s automated replace performance is damaged after Broadcom redirected the obtain URL to its generic help web page, triggering certificates errors.

The software program incorporates a characteristic that checks for brand spanking new updates on startup (if configured) and will be manually triggered by clicking Assist > Software program Updates. This may trigger this system to hook up with the software program replace server at https://softwareupdate.broadcom.com/cds to verify for and obtain software program updates.

Nonetheless, this URL now redirects to Broadcom’s generic help web page, https://help.broadcom.com/, inflicting the applying to problem certificates validation errors and rendering its built-in replace mechanism unusable.

“A certificates error occurred whereas connecting to the replace server. Test your Web settings or contact your system administrator,” reads the VMware Workstation error.

Error when attempting to check for updatesError when making an attempt to verify for updates
Supply: BleepingComputer

Customers are actually pressured to log in and manually verify Broadcom’s web site for updates, obtain the right model, and set up it themselves, making it irritating for patrons who count on a seamless expertise.

“To replace your VMware Workstation Professional, you may have to manually obtain the most recent installer from the Broadcom help portal. It is value noting that this transformation has brought about frustration amongst customers, because it was carried out with out prior discover,” reads a submit to the Broadcom neighborhood boards.

Whereas VMware Workstation continues to operate, this damaged replace system might trigger customers to overlook essential bug fixes or safety patches, particularly when it’s not obvious that the automated replace characteristic is damaged till you attempt to use it.

Broadcom has not but issued a public assertion or workaround for the problem, and BleepingComputer has confirmed it’s nonetheless damaged in VMware Workstation 17.6.3, the most recent software program model.

BleepingComputer contacted Broadcom with questions in regards to the change however has not obtained a response.


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