The subsequent wave of innovation for Microsoft Dynamics 365 and Microsoft Energy Platform begins at this time. This morning, on the Microsoft Enterprise Functions Launch Occasion, we’re formally launching the 2025 launch wave 1, a six-month rollout of recent and enhanced capabilities that can be rolled out between April 2025 and September 2025.
This launch wave comes at an thrilling second, in a yr marked by fast developments in AI. Microsoft Copilot and brokers are on the coronary heart of this launch wave, promising to rework how all of us work and to assist elevate organizations into AI-first corporations. New Copilot and agent capabilities showcased at at this time’s occasion will show you how to to enhance enterprise processes, improve buyer engagement, and empower your workforce to automate duties.
Watch the Microsoft Enterprise Functions Launch Occasion to listen to instantly from product groups as they share demos and actual buyer tales that showcase the latest options in motion. Corporations like Eneco, Intralox, Apollo Journey, Murdoch’s Ranch & Residence Provide, Professional Refrigeration Included, and State Farm are leveraging these options to drive transformation.
Create your individual autonomous brokers with Microsoft Copilot Studio
On this launch wave, Copilot and brokers take middle stage with much more functionalities to assist organizations rework their operations and ship distinctive buyer experiences. On the occasion, we’re showcasing {custom} brokers that may autonomously conduct a spread of processes throughout gross sales, service, finance and provide chain features.
Discover brokers pre-built for you in Microsoft Copilot Studio
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Microsoft Copilot Studio serves as the inspiration for brokers, making it simple to customise and construct your individual buyer and inside going through brokers utilizing your information and workflows. As well as, upcoming pre-built brokers for Dynamics 365 are able to customise and launch, accelerating your time to worth. Keep tuned for weblog updates and deep dives about Copilot and agent capabilities throughout this launch wave.
Remodel buyer experiences with AI brokers
AI is remodeling each side of buyer expertise, from rethinking consumer expertise and enterprise processes to the best way apps are constructed and maintained. The 2025 launch wave 1 options Dynamics 365 buyer expertise apps designed that will help you ship related and customized experiences for purchasers.
Microsoft Dynamics 365 Gross sales brings the ability of AI to assist sellers meet their targets whereas boosting vendor productiveness. Copilot and brokers improve efficiency and simplify duties to assist develop your pipeline, sharpen methods, and speed up offers. A re-imagined consumer expertise ensures sellers by no means miss the perfect transfer to shut a deal. And automatic analysis, ongoing follow-ups, and prioritized duties present steady steering—permitting you to concentrate on the precise actions to drive success and develop your online business.
Dynamics 365 Gross sales introduces new Copilot and agent capabilities to analysis and prioritize inbound leads, provoke gross sales conversations, and develop customized gross sales engagements. These options assist your groups to simplify duties to assist develop your pipeline, sharpen methods, and speed up offers.
Throughout the launch occasion, we showcase how Intralox, an business chief in advanced conveyance options, is leveraging the gross sales qualification agent in Dynamics 365 Gross sales to assist qualify leads, construct stronger relationships with prospects, and shut offers quicker.
New functionalities for Microsoft Dynamics 365 Buyer Service and Microsoft Dynamics 365 Contact Heart embrace Microsoft Groups cellphone integration, which helps to scale back telephony complexity, proactive conversational journeys, and three brokers that work in live performance to create an autonomous contact middle. These brokers automate intent willpower, handle the case lifecycle from creation to closure, and convert circumstances and associated conversations into information articles to help your contact middle operations.
Learn the way Apollo Journey, a subsidiary of European journey chief Dertour Group, is utilizing Dynamics 365, Microsoft Energy Platform, Microsoft Copilot, and brokers to automate a spread of processes—from producing resort descriptions to creating chatbots for case summarization. As well as, utilizing Dynamics 365 Contact Heart with Dynamics 365 Buyer Insights, Apollo Journey can now leverage custom-built brokers to proactively attain out to prospects with customized suggestions, including worth to the shopper’s travels and alternatives for upselling further companies. This expertise is enabled by way of new proactive engagement actions resembling SMS or cellphone calls, serving to to create customized journeys in real-time.
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Optimize workflows with autonomous ERP
Right this moment’s launch additionally showcases innovation throughout ERP options that’s main organizations into a brand new period of autonomous operations—the place people and brokers work collectively to drive elevated effectivity throughout enterprise processes.
To help autonomous monetary operations, Dynamics 365 Finance introduces the Account Reconciliation Agent, together with a brand new monetary job workspace to assist groups handle and observe recurring processes like interval shut with larger construction and visibility.
In Dynamics 365 Challenge Operations, new capabilities will simplify time, expense, and approvals; speed up situation planning with what-if evaluation; and enhance planning accuracy with customizable job particulars. Dynamics 365 Human Assets will add AI-powered candidate evaluation to assist hiring groups establish prime candidates quicker by evaluating resumes to job necessities, and a brand new onboarding agent that guides new hires by way of customized onboarding journeys instantly inside Microsoft Groups.
In Dynamics 365 Commerce and Dynamics 365 Provide Chain Administration, we’re delivering new instruments to boost pricing technique and procurement effectivity. Unified pricing administration allows organizations to centralize omnichannel pricing throughout segmentation, channel-specific guidelines, and worth bushes. On the launch occasion, we showcase how Murdoch’s Ranch & Residence Provide is utilizing the brand new Provider Communications Agent in Dynamics 365 Provide Chain Administration to scale back guide vendor follow-ups and enhance buy order accuracy.
We additionally function how Professional Refrigeration Included is utilizing the Gross sales Order Agent in Dynamics 365 Enterprise Central to course of buyer orders quicker and enhance responsiveness. Enterprise Central additionally provides the combination with Dynamics 365 Area Service, new Copilot summarization capabilities and Scope 3 emissions monitoring to assist organizations meet sustainability objectives.
Updates embrace Copilot-first experiences in Dynamics 365 Finance to streamline advanced tax and compliance administration and automate account and financial institution reconciliations utilizing clever brokers. Dynamics 365 Provide Chain Administration introduces built-in AI, analytics, and automation options to enhance operational effectivity, enhanced provider communication, demand planning accuracy, and clever manufacturing options that align manufacturing information to real-world processes.
Microsoft Dynamics 365 Enterprise Central additionally provides the combination of Area Service with service administration, in addition to the flexibility to boost buy order line matching with Copilot.
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Redefine improvement: AI-first innovation in Microsoft Energy Platform
Microsoft Energy Platform continues to empower everybody to construct their very own AI-powered options by way of low-code or no-code instruments with new options. Microsoft Energy Apps is altering how software program options are constructed with plan designer, enabling makers to construct an end-to-end answer plan from merely describing their enterprise issues, producing enterprise necessities, information tables, and steered answer structure.
Microsoft Copilot Studio brings collectively the perfect AI improvements right into a single low-code agent platform so to construct superb issues. New capabilities like Agent Flows and Deep Reasoning develop the frontier of brokers you’ll be able to construct, whereas new textual content and generative AI instruments provide the means to direct brokers in specialised methods. The final availability of triggers and generative orchestration allows new classes of autonomous brokers to rework enterprise processes. We are also introducing extra instruments to optimize your brokers together with new diagnostics, testing, and efficiency analytics.
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Watch the digital Microsoft Enterprise Functions Launch Occasion
Watch the Microsoft Enterprise Functions Launch Occasion to find the most recent in Dynamics 365 and Microsoft Energy Platform. You’ll get entry to in-depth demos of recent autonomous brokers and different capabilities designed to optimize your workflows and streamline operations.
Don’t neglect to assessment the detailed launch plans for Dynamics 365 and Microsoft Energy Platform. Keep up to date on the most recent options and upcoming enhancements, and create your customized launch plan utilizing the launch planner to make sure you’re geared up with the information wanted to maximise on this new launch wave.
We stay up for seeing how capabilities on this launch wave improve your online business processes and produce new ranges of effectivity and buyer success.
