Microsoft is investigating an ongoing incident inflicting intermittent points for customers trying to entry SharePoint On-line websites.
A part of the Microsoft 365 suite, SharePoint On-line is a cloud-based collaboration and doc administration platform that enables customers to create web sites, retailer and share paperwork, and collaborate on content material over the Web.
As the corporate introduced earlier at this time in an incident alert revealed within the message heart, customers are seeing “One thing went improper” errors when trying to open SharePoint On-line websites.
Redmond first acknowledged this incident at 03:06 UTC, with the newest replace revealed at 09:29, stating that Microsoft engineers are nonetheless investigating the basis trigger of those entry points.
“We have recognized a particular reoccurring authentication-related cookie current within the supplied community hint logs which seems to be inflicting the noticed 503 errors,” Microsoft stated.
“We’re working to substantiate whether or not this element is inflicting affect, so we will start to develop a remediation plan. Affect is particular to some customers who’re positioned on or served by means of the affected infrastructure.”
Till an answer is on the market and the problems are resolved, Microsoft stated that these affected might be able to work round these issues with the assistance of incognito mode, additionally recognized to Microsoft Edge customers as InPrivate shopping.
Whereas the corporate has but to reveal which areas are affected by this subject and its extent, Microsoft has tagged it as an incident, usually used to explain a important service subject that causes noticeable person affect.
Microsoft additionally mitigated a Microsoft 365 incident in April, which brought about SharePoint On-line customers to expertise delays or failures throughout searches, and one other one in June when customers opening SharePoint On-line or OneDrive-hosted recordsdata in File Explorer have been unable to autosave the recordsdata on account of a buggy OneDrive sync shopper construct.
This week, the corporate additionally addressed a DNS misconfiguration that was inflicting one-time passcode (OTP) message supply failures in Alternate On-line for some customers.
Replace July 04, 11:01 EDT: Microsoft says the SharePoint On-line entry points are brought on by the auth request URL containing too many characters.
“We have additional confirmed {that a} change meant to offer up to date configurations to our authentication parts resulted within the request URL containing too many characters and requests thus failing,” Redmond stated.
“We have disabled this variation for a subset of customers to substantiate it efficiently remediates affect. As soon as confirmed, we’ll put together a timeline for disabling the change within the full affected surroundings.”
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